Housing Complex

The Never Ending Tourmobile

(Darrow Montgomery)

There’s something comfortingly nostalgic about the blue and white tour buses that trundle around the National Mall—low to the ground, license-plate-free—every day except the Fourth of July and Christmas. The Tourmobile’s old school-bus-style bench seats, the retro font, and the festive patter of tour narrators as they herald each upcoming attraction call to mind a 1970s-era advertisement for fun-filled family vacations—as does the proud “on behalf of the National Park Service” announcement at the beginning of each tour.

But Tourmobile Sightseeing, which has held the Park Service’s concession for “interpretive transportation”—or, in English, guided tours—on the Mall for more than four decades, has recently made itself into something of a villain. The Park Service’s insistence that the company’s “exclusive” rights preclude any other transportation service has prevented the installation of Capital Bikeshare stations on the Mall and forced the popular, $1-per-ride Circulator bus to detour around it. The District Department of Transportation blamed the contract when it pulled the plug on the Mall Circulator route in April, saying the less-than-optimal route depressed ridership. (In 2009, the Park Service had refused to put signs for Circulator stops on the Mall, saying that would infringe on the Tourmobile’s contractual rights.) Meanwhile, the U.S. Park Police has been harassing the pedicabs that haul footsore tourists around; Tourmobile management says the pedicabs also violate the contract.

“We’re the only concessionaire that is authorized to solicit on the National Mall for tours and transportation,” Tourmobile President Carla Longshore told The Washington Post in early July. “Until such time as the National Park Service and the Department of the Interior decide on a different mode of transportation on the Mall, I think we should adhere to the rules and regulations of the contract.”

Tourmobile’s determination to keep its monopoly intact may have something to do with a realization that its days of charging $32 a pop for privileged access to prime tour routes are numbered. In 2007, the Park Service did a study that found a strong appetite for cheaper transportation with no narrative soundtrack. And for the last several years, the District has had a plan for the Circulator to do just that. At this point, everybody’s just waiting for Tourmobile to give up the ghost.

The thing is, they shouldn’t have to: Nothing in the language of the contract actually precludes the Park Service from allowing different forms of transportation on the Mall, interpretive or otherwise. Tourmobile has the right of first refusal there, but doesn’t get to block others. Besides, Tourmobile’s contract may not even be valid, says attorney Joseph West, who heads the government contracting practice of the white-shoe law firm Gibson Dunn and sits on the board of the National Coalition to Save Our Mall. For the last three years, the contract has been extended without the competitive bidding required by law.

“I think that Tourmobile is operating illegally right now, in that there is no statutory or regulatory basis for the Park Service to contract with them,” says West, who reviewed the contract after filing a Freedom of Information Act request that netted him a sheaf of documents pertaining to Tourmobile’s concession. “They’re just doing it, daring people to challenge them.”

Longshore didn’t return repeated calls or emails. Park Service spokesman William Line stood by the concessionaire—and the contract. “Tourmobile continues to provide a valuable interpretive transportation service to the visitors of our national parks under a legally sufficient concession contract,” he said in a statement.

(Darrow Montgomery)

Tourmobile didn’t start out as a calcified government monopoly. When the Park Service initially granted the contract to a subsidiary of Universal Studios back in 1968, they had to ward off a lawsuit challenging its right to exist. Trying to protect a few other private carriers in the city, and probably its own bureaucratic turf, the Washington Metropolitan Area Transportation Commission contended any new transportation service should be subject to its approval as well as the Park Service’s. The Supreme Court disagreed, ruling that the secretary of the Interior had sole jurisdiction over the Mall, and Tourmobile started up the next year.

The man Universal detailed to run the service, Army veteran Tom Mack, quickly made himself an institution in Washington, joining nonprofit boards and starting an organization that launched early efforts to create a museum of African-American history on the Mall. He bought Tourmobile in 1981—keeping a parking lot operation at Arlington National Cemetery and Reagan National Airport as well—and the service thrived with little competition.

The Sept. 11, 2001, attacks, however, dealt a huge blow to Mack’s profits; 1.1 million tickets were bought in 2004, compared to 2 million a year in the 1980s. A few years later, he renegotiated the 7 percent of gross receipts he’d always paid to the Park Service down to 0.5 percent on the first $8 million he made and 35 percent of whatever came after that. As more and more tour services sprouted up, Mack fought vigorously to hang on to his shrinking market share. The Circulator, which downtown business leaders and city officials had envisioned as one way to move tourists around the Mall and the city, was just another threat to Mack’s operation.

“It would destroy my business,” Mack told a congressional panel in 2004. “I believe it is a serious mistake and we oppose it.”

Mack died in 2009. Management of the company fell to Longshore, who also owns the business that operates the information desk and grave location services at Arlington National Cemetery. Tourmobile’s scores of union workers haven’t gotten a substantial raise in years (drivers with the most seniority top out at $18 an hour) and the manufacturer of their 1970s-era fleet of trams and minibuses went out of business long ago (refurbishing is something of an ad hoc endeavor). Meanwhile, the company hasn’t done much to modernize. You can’t buy a ticket online, and buses still don’t take credit cards on board—which even pedicabs and food trucks can do.

Despite the fact that Tourmobile is the Park Service’s official concessionaire, the average tourist scanning Union Station for a tour service probably wouldn’t find it unless they were looking for it. While competitors enjoy pride of place near the east entrance, Tourmobile’s booth is lost in the middle of the hall and inconspicuously signed, with little in the way of promotional material. The biggest reason you’d take Tourmobile over the other services is trust: It’s sanctioned by the U.S. government, so it can’t be ripping us off, right?

The tour itself takes about two hours if you stay for the whole circuit, which would be silly; the point is to get off at museums and memorials and grab the bus again when you want to move along. Sitting there is pleasant enough, although the narrators—who don’t have to be licensed tour guides, since they don’t get off the bus—have a troubling tendency to repeat misinformation about the nature of D.C.’s height restrictions. Most customers seem to tune out the Park Service-approved script, absorbed in the scenery, until the narrator tells them to ready their cameras for perfect shots of the Capitol dome or Jefferson Memorial.

Why has Tourmobile gotten a free pass for so long? It generates a tidy income for the Park Service—a total of $1,660,990 between 2004 and 2008, according to the Park Service’s own calculations. Anyone who took over the contract would have to buy all of Tourmobile’s equipment at fair market value, which may deter some would-be operators.

Still, despite the financial hurdle, there would be some healthy competition to be Tourmobile’s successor.

“I think there’s probably multiple providers interested in bidding on that contract,” says David Snyder, regional manager for the Martz Group, which oversees the red double-decker buses that tour all over the city. “I’m sure we would be. It’s a nice piece of business. It’s very high visibility.” Snyder thinks his company could reduce the ticket price substantially.

The entity that would compete most fiercely though, is the District itself. Downtown players including the Trust for the National Mall, the Downtown Business Improvement District, and Destination DC are backing DDOT’s bid to potentially both take over the concession for Mall tours, as well as provide a simple transit route through the monumental core.

There’s no reason for D.C. vacations to feel like they’re stuck in the ’70s, after all—nor for it to cost more than $100 for families to get a lift between the National Museum of Natural History and the National Gallery of Art. No reason, that is, except that the Park Service seems to want it that way. CP

Visit the Housing Complex blog every day at washingtoncitypaper.com/blogs/housingcomplex. Got a real-estate tip? Send suggestions to ldepillis@washingtoncitypaper.com. Or call 202-650-6928


  • D L

    Have an opinion on how they run their business? Send Ms. Longshore an email at carlab@tourmobile.com

  • Whoa_now

    1.5 million for 4 years? that seems really really low to me.

  • Will

    Great write up. NPS is protecting its own interests at the expense of every visitor to the Mall, and then positing that this is a valuable service for those very same visitors. I think most visitors would much rather have their transportation costs reduced by an order of magnitude.

  • DCCommish

    i say screw NPS and Tourmobile. It's an outdated service with awful equiptment. Send it out to bid and tell NPS if they don't like the pedicabs, Cirilator, or the bikeshare to bite me and take it to court. We'll see the courts will not take kindly to TourMobile and they will be out and rightly so, it's expensive and outdated. NPS get it together and get your head out of your a**.

  • styglan1

    Great piece and another reminder why I love Housing Complex - thanks Lydia!

    And I cannot wait for this damn monopoly to end. And for Bill Line to GTFO. What an ass.

  • http://distcurm.blogspot.com/ IMGoph

    great reporting, lydia!

  • http://www.flickr.com/photos/mr_t_in_dc/ Mr T in DC

    Yes, nice in-depth piece. I've thought Tourmobile should go for years. On a fixed loop, why not silent, fume-free electric vehicles? Or just replace it with a Circulator route. And let the pedicabs and Bikeshare get in on the acion!

  • Jack

    $1.5 million for 4 years is about 20 cents per ticket sold (at $32 or $16), if the number of riders is back to the 2 million/year mark, as it says on the Tourmobile website. Even if it's down to 1 million riders, that's still only 40 cents per rider that goes to NPS.

  • Whoa_now

    @Jack Seems like NPS is getting ripped off on an epic scale. They are making less than 1% on each rider. It would be in NPS best interest to open it up to bids that offered a larger percentage per rider-or open it up to multiple services and take a portion from each..but by doing it this way seems like A)very very stupid and those in charge should be dismissed for being so very very stupid. B) Corrupt/kickbacks involved. knowing how DC works I would lean towards B.

  • http://www.welovedc.com Don

    Maybe I'm being generous to NPS here, but I think it's just as likely they're making a strategic decision to avoid the expense of being sued. Yes, the contract might be nebulous enough to let them approve other potentially competing services, but they may be certain that the Tourmobile corporation would just fire up a lawsuit in return. Being eventually right doesn't mean you don't spend a bunch of time and money getting their and NPS staff may just feel like this is picking their battles.

    That's only so much of an excuse when your job is to serve the best interest of the public, admittedly, but its possible NPS would be delighted to see someone who stands to profit getting up and doing the legal fighting.

  • zteutsch

    Great reporting! Nice to see an in-depth piece on a topic on which a lot of folks just skim the surface.

  • Typical DC BS

    Since the contract has been renewed on a no-bid basis for three years, it seems it's far past time to put the contract out for bid.

  • Robert

    Tourmobile is behind the US Park Police effort to squash pedicabs in Washington, DC.

  • Dr Pangloss

    Hey, good thing we've got a good-government Democrat in the White House, which oversees the Dept of the Interior. Oh, that's right, we've got a moderate Republican in the White House who couldn't give a shit about DC or its residents.

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  • Jimbo

    Great article. My only question is: how does the comparison of the ridership number for 2004 to the ridership average of the 1980s show that the September 11, 2011 terrorist attacks "dealt a huge blow to Mack's profits"?

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