City Desk

Metro’s Richard Sarles to Green Line Passengers: Our Bad

How bad was the Green Line last night, when a series of problems left passengers trapped in a tunnel? So bad that, of all the Metro snafus, this one has inspired an apology from Metro General Manager Richard Sarles.

"I agree with our customers that what happened last night was unacceptable and we are going to make further specific changes to improve our emergency response," Sarles says in his statement.

That might not be enough for some Metro critics. Unsuck D.C. Metro, for example, is using tweets from people stuck in the tunnel to cast doubt on Metro's claim that passengers decided on their own initiative to leave the tunnels, rather than being directed to do so by Metro personnel.

Sarles' full apology, after the jump:

To Our Green Line Customers,

We apologize for the extraordinary delays you experienced last night, and in particular, to those who had such an alarming experience on the two trains that lost power.

While we have improved the speed with which we respond to incident trains, there is more that can and will be done to better assist our customers during such incidents.  We are working to improve our internal communications and interagency coordination, I want to thank DCFD for their actions in support of our customers and employees last night.  The responsibility for improvement rests squarely on our shoulders at Metro.

I agree with our customers that what happened last night was unacceptable and we are going to make further specific changes to improve our emergency response.

Richard Sarles
General Manager & CEO

Photo by Flickr user tracktwentynine used under a Creative Commons license.

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  • Semper Fi

    Mostly everything about Metro is bad and these over paid snarky executive types should be ashamed of themselves. All they do is cry "more money" but I say do the math. With the extravagant cost of Metro fares and the sheer magnitude of the passenger loads, "where does all that money go"?

    Its really time we got rid of thieves and con artists like Jim Graham from the Metro board and executive suites and start taking some hard looks at the disaster tjey are allowing this asset to become. Everyone timidly buys this poverty rap, I say DO THE MATH!Where does all that money go?

  • PoorGuy

    Sarles was at Navy Yard station last night, to apologize in person.

  • Typical DC BS

    Metro can't say no to it's employees. Overpaid, underperforming workers. Simple enough.

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