Comments on: Crowne Plaza: Lousy Key Management, Say Dems

By: Mike DeBonis

Mike DeBonis — Wed, 27 Aug 2008 19:14:46 +0000

It's confirmed: The lock has been changed. Everyone's happy!

By: Mike DeBonis

Mike DeBonis — Tue, 26 Aug 2008 21:53:51 +0000

I'm gonna check as soon as I get back there.

By: uniongal

uniongal — Tue, 26 Aug 2008 19:04:46 +0000

Okay, seriously, Mike is that guy for real? Did they really take apart the door? 'Cause if they did, that'd be really funny!!

By: Mike DeBonis

Mike DeBonis — Tue, 26 Aug 2008 18:31:30 +0000

Wow, that is customer service. LL gets results!

By: Dan

Dan — Tue, 26 Aug 2008 18:15:57 +0000

In an effort to always stay on top of customers concers, we, here at the Crowne Plaza Denver, will do whatever it takes to ensure our guests have a better meetings experience. When the D.C. Delegation checked into their office, they were aware of the lock situation. Since then, we have become aware of the key & lock as being a source of stress for some of the D.C. Delegates. Now, we are taking apart the entire door and lock and installing one especially for the D.C. Delegation. That's why Crowne Plaza Denver is the Place to meet for the DNC.

By: uniongal

uniongal — Tue, 26 Aug 2008 13:01:49 +0000

Master key? Gee when I worked for Holiday Inn (Crowne Plaza is part of the chain), the conference rooms were keyed through not only the General Manager but also the beverage and restaurant management and when parties took place, we had electronic key cards issued to those of us working the party. So, the Denver Crowne Plaza doesn't have that going on? That's pretty lame if true.