2008 Democratic National Convention Politics Rants

Crowne Plaza: Lousy Key Management, Say Dems

Posted by Mike DeBonis on Aug. 25, 2008, at 9:17 pm

DENVER---The D.C. delegation here has a lovely hotel, the Crowne Plaza, in downtown Denver, and a lovely, if cramped, office located inside that hotel. What they don't have is a key to that office.

Rather than give the delegation a key to their own office, says D.C. Dems chair Anita Bonds, hotel management has a single master key, which means a hotel staffer has to fetch it every time someone accidentally locks themselves out. That happens a lot, in part because of a faulty doorstop.

LL has been sitting by the door, typing his Thursday column and watching the drama unfold. "Write a nasty story about this hotel!" says Bonds. "Ask 'em, what's up with that?"

In return for complying, LL procured a free ride down to the Pepsi Center.

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Comments

1. uniongal August 26th, 2008
   9:01 am
   #1

   Master key? Gee when I worked for Holiday Inn (Crowne Plaza is part of the chain), the conference rooms were keyed through not only the General Manager but also the beverage and restaurant management and when parties took place, we had electronic key cards issued to those of us working the party. So, the Denver Crowne Plaza doesn't have that going on? That's pretty lame if true.

2. Dan August 26th, 2008
   2:15 pm
   #2

   In an effort to always stay on top of customers concers, we, here at the Crowne Plaza Denver, will do whatever it takes to ensure our guests have a better meetings experience. When the D.C. Delegation checked into their office, they were aware of the lock situation. Since then, we have become aware of the key & lock as being a source of stress for some of the D.C. Delegates. Now, we are taking apart the entire door and lock and installing one especially for the D.C. Delegation. That's why Crowne Plaza Denver is the Place to meet for the DNC.

3. Mike DeBonis August 26th, 2008
   2:31 pm
   #3

   Wow, that is customer service. LL gets results!

4. uniongal August 26th, 2008
   3:04 pm
   #4

   Okay, seriously, Mike is that guy for real? Did they really take apart the door? 'Cause if they did, that'd be really funny!!

5. Mike DeBonis August 26th, 2008
   5:53 pm
   #5

   I'm gonna check as soon as I get back there.

6. Mike DeBonis August 27th, 2008
   3:14 pm
   #6

   It's confirmed: The lock has been changed. Everyone's happy!

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