Comments on: Registered to Nowhere http://www.washingtoncitypaper.com/blogs/citydesk/2007/12/28/registered-to-nowhere/ 68.3 Square Miles of D.C. News and Opinion Tue, 14 Feb 2012 14:05:00 -0500 hourly 1 http://wordpress.org/?v=3.1.2 By: Karen Hartley http://www.washingtoncitypaper.com/blogs/citydesk/2007/12/28/registered-to-nowhere/comment-page-1/#comment-88805 Karen Hartley Thu, 03 Jan 2008 23:21:16 +0000 http://www.washingtoncitypaper.com/blogs/citydesk/index.php/2007/12/28/registered-to-nowhere/#comment-88805 Boy, this sounds familiar! The same thing just happened to my girlfriend, only she was booking an airline ticket on USAir. The system took her all the way to the payment confirmation submission and then came back with an error. She went through this process three times before it went through and she received a confirmation number via e-mail (but only one). Time goes by... and she receives her credit card bill with three charges to USAir within minutes of each other, for the same route. The route is described on the bill - but no confirmation numbers are shown. When she called USAir they told her she had booked three tickets and they could not be canceled (never mind the fact that it is not possible for the same person to sit in three seats for one flight in most cases.) - end of discussion. I guess the credit card company is the next step - Mr. Lippe is lucky it's a shorter distance to the DMV's people than it is to USAir's, who are of course in a call center in Bangalore. Boy, this sounds familiar! The same thing just happened to my girlfriend, only she was booking an airline ticket on USAir. The system took her all the way to the payment confirmation submission and then came back with an error. She went through this process three times before it went through and she received a confirmation number via e-mail (but only one). Time goes by... and she receives her credit card bill with three charges to USAir within minutes of each other, for the same route. The route is described on the bill - but no confirmation numbers are shown. When she called USAir they told her she had booked three tickets and they could not be canceled (never mind the fact that it is not possible for the same person to sit in three seats for one flight in most cases.) - end of discussion. I guess the credit card company is the next step - Mr. Lippe is lucky it's a shorter distance to the DMV's people than it is to USAir's, who are of course in a call center in Bangalore.

]]> By: Jamie http://www.washingtoncitypaper.com/blogs/citydesk/2007/12/28/registered-to-nowhere/comment-page-1/#comment-86410 Jamie Fri, 28 Dec 2007 21:11:55 +0000 http://www.washingtoncitypaper.com/blogs/citydesk/index.php/2007/12/28/registered-to-nowhere/#comment-86410 So an IT system screwed up. Like that's never happened to anyone before somewhere other than DMV? Bashing DMV is a fun pastime, but all I can say is life is about 1000 times better since all the online services became available. Even the in-person centers are way better as far as organization and wait time. Personally, I've never had trouble with the online services, and from my perspective DMV has gone from the bane of my existence about 10 years ago to one of the best (only?) functioning agencies in the DC government. So an IT system screwed up. Like that's never happened to anyone before somewhere other than DMV? Bashing DMV is a fun pastime, but all I can say is life is about 1000 times better since all the online services became available. Even the in-person centers are way better as far as organization and wait time.

Personally, I've never had trouble with the online services, and from my perspective DMV has gone from the bane of my existence about 10 years ago to one of the best (only?) functioning agencies in the DC government.

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